The popular cell phone Jitterbug by Samsung, whose commercials are geared toward the elderly consumer, has been recalled. The Federal Communications Commission mandates that all cell phones have the ability to call 911 even when the phone is out of service range. The Jitterbug has been recalled because it may fail to connect to 911 emergency services when out of the service area. The recall involves approximately 160,000 phones. The phones in question were manufactured between March 2008 and May 2009 with model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software.
The Jitterbug was designed to be a simple working cell phone for the elderly community. The phones are very easy to use and do not have many extra accessories. The consumer can even call Jitterbug support to have a contact added to their phone. The phone was made to take the confusion out of wireless communication. With this type of service in mind for the elderly consumer who is more susceptible to falls and injury, a 911 call is extremely important.
The Samsung Company will be contacting consumers who have purchased the phones to offer a free software upgrade. If the consumer has not been contacted they may call the Samsung Company directly.
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